Bug #527
Updated by Daniel Curtis over 9 years ago
While going to renew one of my SSL certificates, I came across an error that prevented me from logging into the StartCom Control Panel. The error stated:
> Secure Connection Failed
> An error occurred during a connection to auth.startssl.com.
> Peer does not recognize and trust the CA that issued your certificate.
> (Error code: ssl_error_unknown_ca_alert)
The browser I use to administer my StartCom account is Firefox 34, and after looking around online I found a workaround.
* Go to +Preferences -> Advanced -> Certificates -> View Certificates -> Authorities+
* Scroll down to the *StartCom Certificate Authority*
* Now +Delete/Distrust+ every certificate that is marked *Software Security Device*
Doing this allowed me to once again log into the StartCom Control Panel. Although I do not like the prospect of manipulating certificate authorities in the browser, I understand that StartCom recently changed one or more of their certificates, which will undoubtedly cause problems.
h2. Resources
* https://forum.startcom.org/viewtopic.php?f=15&t=2522&start=0&st=0&sk=t&sd=a&sid=8e35c7ce6440a09fbf7e808e0444e579&view=print